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FAQ's

Q. What are your practice hours? 

Monday              8am - 7pm
Tuesday              8am - 5pm
Wednesday      8am - 7pm
Thursday            8am - 2pm
Friday                   8am - 5pm
Saturday             8am - 2pm
Sunday                 Closed

After-hours:
Our doctors remain on call, and check messages until 11pm. After 11pm, if you believe your pet requires immediate medical attention, there are two pet emergency care centers in our area:

Cornell University Veterinary Specialists
880 Canal Street
Stamford, CT 06902
(203) 595-2777

Veterinary Referral and Emergency Center
123 West Cedar Street
Norwalk, CT
(203) 854-9960

Q. How do I schedule an appointment?

By phone: 203-655-7795
By email [email protected]

Or online

Q. Do you allow urgent or same day appointments?            

We realize that same day appointments are sometimes medically necessary, and set aside certain times during the day for emergency visits. Please call our office directly to schedule a same day appointment, so we can prepare for your pet’s arrival.

Q. What if I need to cancel or change my appointment?            

Your appointment time is reserved exclusively for your pet and you. If you need to cancel or reschedule, please give us as much advance notice as possible but no less than 24 hours in advance for regular visits and 48 hours in advance of dental or surgical procedures. If calling after hours, please leave a voicemail and we will call you back the following morning.

Q. What will I need for my initial appointment?

Please plan to arrive 15 minutes prior to your initial consultation, to complete a  new pet intake form. If you prefer to complete it in advance, please click here to either submit it online or print a copy to complete and bring with you to your pet's appointment.

Please email or bring your pet’s complete medical history.

Q. What should I expect during my pet’s initial consultation?

After check-in, you will be greeted by a vet technician on our team who will escort you and your pet into an exam room, weigh your pet, obtain a preliminary medical history and measure your pet’s vital signs.

You will then meet either Dr. Battersby or Dr. Skopit who will have reviewed your pet’s prior medical records (if provided in advance) and the technician’s assessment.  The doctor will take a detailed medical history from you, discuss your current concerns, perform a thorough physical examination, and then discuss clinical findings and options for further testing or treatment. 

The length of the consultation varies, depending on your pet’s needs. However, you   should plan for at least an hour for the first consultation and half an hour for recheck appointments. If same day diagnostics or procedures are to be performed, then the length of the visit may be longer than an hour. If any medications are prescribed, they may be dispensed at the time of your visit or you will be provided a written prescription to take to your own pharmacy.

Q. What is your payment policy?

Payment is due in full at the time of services. For your convenience, we accept cash, all major credit cards (Visa, MasterCard, Discover and American Express), and CareCredit.

Q. How do I get my pet’s prescription filled? 

We maintain a fully stocked pharmacy where prescriptions are filled at either the end of a patient’s visit. For refills on file, you can call or email us for replenishment, or click here to submit your request online.  Please allow 24 hours during normal practice hours (Monday-Saturday) for a prescription to be filled.

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